If you do not pay your long distance charges, your long distance service on your phone can be blocked and the long distance company can take necessary actions to collect outstanding debts.Disconnection notices must advise customers what portion of their bill must be paid to keep their local phone service. Other new rules limit charges for deposits to no more than the cost of two months of local phone service and prohibit companies from including anticipated long distance charges as part of the deposit.
They have no means of communicating with family and friends, no way to make business contacts, and no access to emergency services.
Commission rules prohibit local phone companies from disconnecting local phone service for non-payment of long distance charges.
To keep your phone service, you must continue to pay your local telephone bill.
Failure to Pay: For customers who do not pay their electric bill by the due date, their Retail Electric Provider (REP) may request that the TDSP disconnect the electric service after the expiration of a required 10-day notice period.
Disconnection with Notice: Prior to disconnecting your service, your REP must provide you with a written Disconnection Notice.
This notice must be mailed to you separately (or hand-delivered) no earlier than the first day after the date your bill is due.
The disconnection date must be 10 days from the date the notice is issued and may not fall on a holiday or weekend (or the day preceding) unless the REP's personnel are available on those days to take payments or make payment arrangements and service can be reconnected.
You may be unaware of the rights you have as a utility customer.
But it's important that you understand these rights before filing a complaint with your electric, telecommunications, water and sewer utility service provider or the Public Utility Commission (PUC).